Frequently Asked Questions
Answers to the questions we hear most about ordering, shipping, returns and using our products. Can't find what you need? Send us a message.
Ordering and payment
How do I place an order?
Choose a product, pick a 1, 3 or 5-unit bundle, add it to your cart and check out. You can check out as a guest or log in to see your order history.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB and Google Pay.
Is my payment information secure?
Yes. Checkout runs on Shopify's encrypted, PCI-compliant platform. We never see or store your full card number.
What is the difference between the 1, 3 and 5-unit bundles?
Bundles are the same product in larger quantities at a lower price per unit. For example, most supplements cost $40 for one bottle, $99 for three ($33 each) and $125 for five ($25 each). Larger bundles suit anyone planning to use a product for several months.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not shipped yet, we can usually change or cancel it.
Shipping and delivery
Do you charge for shipping?
Shipping is free on all orders within the USA.
How long does delivery take?
US orders ship free by USPS. Delivery within the continental US usually takes 2 to 7 business days; other US destinations may take longer. International orders ship by FedEx or DHL and usually arrive in 5 to 21 business days, depending on customs.
How will my package be labeled?
Every order ships in discreet packaging with nothing on the outside that shows what is inside.
How do I track my order?
You will receive a shipping confirmation email with a tracking link. Tracking can take up to 5 business days to show updates.
My order hasn't arrived. What should I do?
If your order has not arrived within 21 days of purchase, contact us and we will help locate it or arrange a reshipment. If a package must be reshipped because of an incorrect address entered at checkout, a shipping charge applies.
Do you ship internationally?
Yes. International delivery times depend on customs in your country, and any import duties or taxes are the buyer's responsibility.
Returns and money-back guarantee
What is your money-back guarantee?
You can return any unused, unopened product within 60 days of purchase for a refund of the purchase price. Shipping costs are not refunded.
Can I return an opened product?
No. To keep every product safe and sealed for other customers, we can only accept returns of unused, unopened products.
How do I start a return?
Send us a message with your order number and the reason for the return. We will send a return authorization (RMA) number and the return address. Returns sent without an RMA number cannot be refunded.
I bought a bundle. Can I return part of it?
Yes. Unopened units can be returned, and the refund is based on the per-unit price you paid for the bundle.
When will I get my refund?
Once we receive and inspect your return, we email you and refund the original payment method. Refunds are issued within 30 days, and your bank may take a few extra days to post them.
What if my product arrives damaged?
Contact us as soon as possible with your order number and a photo of the damage, and we will replace it at no cost.
Using our products safely
How do I take or use my product?
Follow the directions on the product label. Each label lists the serving size, how often to use it and any warnings.
Are your products safe to use if I have a medical condition?
Talk to your doctor before starting any supplement or topical product if you have a medical condition, as they know your full health history.
Can I take your supplements with prescription medications?
Some herbal ingredients can interact with medications such as blood thinners, blood-pressure drugs and antidepressants. Check with your doctor or pharmacist first, and bring the product label with you.
Can I use your products while pregnant or breastfeeding?
Ask your doctor before using any of our products while pregnant or breastfeeding. This includes BOOST, which is made for nursing mothers.
Are your products safe for children?
Our products are made for adults 18 and over unless the label says otherwise. Keep all products out of reach of children.
What if I have allergies?
Every product lists its full ingredients on the label and on its product page. Check them before use, and patch-test topical products on a small area of skin first.
When will I see results?
Results vary from person to person. Most products are designed for daily use over several weeks, which is why many customers choose a 3 or 5-unit bundle.
Are your statements about products evaluated by the FDA?
No. Statements about dietary supplements have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure or prevent any disease. Homeopathic product claims are based on traditional homeopathic practice.
Finding the right product
Which products support joints?
Joint Advance is a daily supplement to support joint comfort and flexibility.
Which products support digestion and gut health?
Bowtrol Probiotic provides 9 billion live probiotic units per serving to support healthy digestion.
What do you offer for men's health?
Virility EX supports energy and stamina, Prostacet supports prostate health and normal urinary flow, and Flotrol supports bladder health. See all men's health products.
What do you offer for women's health?
V-Tight Gel for intimate care, Breast Actives, BOOST for nursing mothers and Flotrol for bladder support. See all women's health products.
What do you offer for skin, nails and teeth?
The Revitol range covers stretch marks, cellulite, scars and skin tags. We also carry ZetaClear for nails, Wartrol for warts and Idol White whitening pens.
Do you have products for keto, hives or ringing ears?
Yes: Ketosis Advanced complements a keto diet, Oxy Hives is a homeopathic formula for temporary relief of itchy skin, and Tinnitus Control is a homeopathic formula for ringing in the ears.
About Shop My Health
Who is Shop My Health?
Shop My Health is a US-based online store for natural supplements, skin care and wellness products, serving customers for over 15 years.
Where can I find manufacturer details?
Each product label lists its full ingredients and the name and address of the manufacturer or distributor. Ingredient images are also shown on every product page.
How can I contact you?
Use our contact form. If your question is about an order, include your order number.
How do you use my personal information?
We use your details only to process orders, provide support and, if you opt in, send offers. Read our full privacy policy.